Case Study of a 1st Party Quality Program Audit
Abstract This is a case study of a quality program audit of a manufacturer. It provides an opportunity for attendees to observe a practical application of the quality auditing standard, the thought process, the pitfalls, and the problems encountered. We observe the flow of the production process as the reference for assessing a quality program. This is opposed to the use of the quality program elements as the reference from which one observes a production process. The approach provides: An opportunity to observe the significance to each quality program element with respect to product conformance and satisfaction of a contract, and An opportunity to establish a solid base for conducting follow-up quality program evaluations, emphasizing quality system improvement. Return to Program
Biography of Norman Marcelo Norman Marcelo is the Assistant Director, Quality Assurance at Metro-North Railroad, the commuter rail transportation service arm of the New York State Metropolitan Transportation Authority (MTA). He is responsible for Quality Assurance Programs on Metro-North's capital projects. In the over thirty (30) years that he has been working, Norman Marcelo has come to passenger rail transportation by way of the nuclear electric power industry and the oil industry. Along with his Mechanical Engineering background, he has accumulated multi-discipline skills in quality assurance, project management, research-and-development, industrial marketing, and business operations management consulting. Return to Program page

Case Study of a 1st Party Quality Program Audit

Abstract

This is a case study of a quality program audit of a manufacturer. It provides an opportunity for attendees to observe a practical application of the quality auditing standard, the thought process, the pitfalls, and the problems encountered.

We observe the flow of the production process as the reference for assessing a quality program. This is opposed to the use of the quality program elements as the reference from which one observes a production process.
The approach provides:

An opportunity to observe the significance to each quality program element with respect to product conformance and satisfaction of a contract, and
An opportunity to establish a solid base for conducting follow-up quality program evaluations, emphasizing quality system improvement.

Return to Program

Biography of Norman Marcelo

Norman Marcelo is the Assistant Director, Quality Assurance at Metro-North Railroad, the commuter rail transportation service arm of the New York State Metropolitan Transportation Authority (MTA). He is responsible for Quality Assurance Programs on Metro-North's capital projects. In the over thirty (30) years that he has been working, Norman Marcelo has come to passenger rail transportation by way of the nuclear electric power industry and the oil industry. Along with his Mechanical Engineering background, he has accumulated multi-discipline skills in quality assurance, project management, research-and-development, industrial marketing, and business operations management consulting.

Return to Program page