John E. (Jack) West is a management consultant and business advisor who helps organizations improve productivity and quality. He has over thirty years of experience in a wide variety of industries including shipbuilding, packaging, automotive parts manufacturing, chemicals, and manufacturing of farm machinery and construction equipment. Jack works with business owners, CEOs, and other executives to help them implement management systems to meet the challenges posed by the rapidly changing business environment. Jack is a member of Silver Fox Advisors, a group of former executives and business owners dedicated to assisting business owners and CEOs to improve their enterprises though mentoring and consulting. Silver Fox Advisors share their knowledge, experience, and skills allowing clients to improve their growth and profitability.
He has extensive international experience and has worked with organizations around the world to implement effective ISO 9000 quality systems focused on lower costs and higher customer satisfaction. He has worked extensively in Europe. He served for four years (1990-1993) on the Board of Examiners for the Malcolm Baldrige National Quality Award and has implemented internal Total Quality Management Assessment processes based on the Baldrige Award criteria. Jack served from 1997-2005 as Chair of the US TAG to ISO TC 176 and was lead delegate for the United States to the International Standards Organization committee responsible for the ISO 9000 family of quality management standards. He remains active in the US TAG and TC 176. He is also a member of the board of directors of the Registrar Accreditation Board (RAB). He is a Fellow of the American Society for Quality and was the 2003 recipient of the ASQ’s Freund Marquardt Award for his work related to standards.
Jack is a popular speaker and author. He is co-editor of the ASQ ISO 9000:2000 Handbook, and co-author of ISO 9001:2000 Explained, ISO 9001:2000, An Audio Workshop and Master Slide Presentation, Cracking the Case of ISO 9001:2000 for Manufacturing, Cracking the Case of ISO 9001:2000 for Service, How to Audit the Process-Based QMS , all published by the American Society for Quality, and Unlocking the Power of Your QMS. He also has produced the video programs on Internal Auditing Basics, Dealing with External Auditors, and Quality Basics published by INFORM and also available from ASQ. He is also a frequent contributor to such publications as Quality Progress, Quality Digest, and the Quality Engineering Journal.