Confessions of a Third Party Auditor – How to get your money’s worth out of your ISO Registration

Most organizations are paying good money to have a Registrar come in once or twice a year. Management may be asking:  “What kind of payback are we getting?”

Part I
Topics will include:

• The current state of the  Registration Business
• Good Registrars versus Bad Registrars
• What does a Registrar accreditation mean?
• How to negotiate price  with your Registrar
• How Registrars determine audit days
• Is it better to have the same auditor or different auditors?
• How to leverage Registrar audits as an Improvement Tool
• When is it time to switch Registrars and how to do it?
• Partnering with the Registrar
• The Registrar Appeals Process

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Part II
Topics will include:

• Audit Planning – Ignore this at your own risk!
• Conducting the audit – Is a checklist better?
• Auditing questioning techniques – good and bad
• Overcoming Auditee Resistance 
• Documentation – Preparing an effective audit report
• Audit-Follow-Up - Making it effective
• Characteristics of an effective Internal Auditor

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Mr. Eric Grossman
Manager Quality Audits
MTA New York City Transit Capital Program Management

Eric is currently managing the Internal Quality Audit Program for New York City Transit Department of Capital Program Management. Eric has more than 15 years experience in Engineering, Testing and Quality Assurance. He has held positions of increasing responsibility within Underwriters Laboratories including Engineering Team Leader, Lead Auditor and Regional Audit Manager.

As a Lead Assessor Eric conducted more than 900 facility assessments applying the requirements of ISO 9000 and QS 9000 throughout North America. In addition to auditing, Eric acted as client manager for several large multi-site corporations. As client manager he was responsible for developing and implementing audit plans that met both client needs and the requirements of the accreditation organizations.

As Regional Audit Manager Eric was responsible for the development, training and efficient scheduling of 20 auditors in the Northeastern United States.

Eric holds a BS degree in Electrical-Mechanical Engineering from New York Institute of Technology, a BBA in Management from Hofstra University and an AAS in Computer Science from City University of New York.

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